Shipping policy

Thank you for shopping at Studio Paw. We are committed to providing reliable, tracked delivery to your door.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and statutory holidays).

  • Once your package has been handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking number.

2. Estimated Shipping & Delivery Times

We proudly offer Free Tracked Standard Shipping on all orders across Canada and the United States.

Destination Estimated Transit Time Cost
Canada 8 – 15 business days FREE
United States 12 – 20 business days FREE
International (Rest of World) 15 – 25 business days FREE

Please note: Transit times refer to carrier business days (Monday–Friday) and begin once the package is dispatched from our fulfillment facility. Customs clearances, local sorting hub delays, or extreme weather conditions may occasionally impact these timeframes.

3. Tracking Your Order

  • You will receive a tracking link via email as soon as your label is generated.

  • Please allow 2 to 5 business days for carrier tracking systems to update with active scan checkpoints after your initial confirmation.

  • You can follow your parcel’s journey directly through our carrier links or by contacting our support team.

4. Customs, Duties & Taxes

  • Canada & United States: Orders are packaged and routed through standard postal streams. In the vast majority of cases, shipments do not incur additional import fees.

  • Any applicable local sales taxes are calculated and collected directly at checkout. Studio Paw is not responsible for unforeseen foreign customs clearance fees or localized import duties assessed by national border agencies.

5. Address Accuracy & Incomplete Delivery

  • Please review your shipping details carefully during checkout. We cannot guarantee address modifications once an order is sent to fulfillment.

  • If a package is marked as delivered or returned to sender due to an incorrect or incomplete address provided at checkout, the customer may be responsible for reshipment costs.

  • If a local postal carrier leaves a Delivery Notice Card (such as Canada Post or USPS), the customer is responsible for picking up the parcel at their designated local postal depot within the timeframe indicated on the card.

6. Damaged or Lost Shipments

  • Damaged in Transit: If an item arrives damaged, please take clear photos of the defect and outer packaging, and email us within 48 hours of delivery.

  • Delayed / Lost Parcels: If your tracking has shown no movement for more than 10 business days past the maximum estimated window, reach out to our team immediately and we will file an investigation or issue a replacement.

Contact Us

Have questions about your order or tracking? We are here to help:

  • Email: studiopaw.store@gmail.com

  • Response Time: Monday – Friday, within 24 hours.